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Online trade of electronic cigarettes is prohibited in Estonia.
Contact us and we will help you in purchasing our products.
FREQUENTLY ASKED QUESTIONS
HNB is a system for heating tobacco or tobacco-free materials, designed for smokers who have reached the age of 18. The technology is based on heating, not on burning tobacco/ tobacco-free mixture. Our devices only work with commercially available 7.5 mm x 45 mm sticks.
WHAT IS TOBACCO HEATING SYSTEM (HeatNotBurn System)?
HOW DO HNB DEVICES FUNCTION?
To use your device, the consumer needs to:

  1. Place the stick in the holder, press the button and hold it down until one of the LEDs starts to give intermittent light signals and the vibration is triggered.

  2. Wait until the preheating is complete: this will happen 20 seconds after the device is turned on, then the stick will vibrate and all the LEDs will start to light up continuously.

  3. Now the device is ready for use. The stick is heated up within five and a half minutes. Then the heater will turn off by itself.
HOW TO CLEAN THE HNB DEVICE?
Don't start cleaning the device immediately after use. Wait at least five minutes. Then remove the stick holder - this should be done before each cleaning. The "Hygienic procedure" is performed using a special brush that is included with the device.

Sometimes part of the stick remains in the holder. Removing it is easy enough. Remove the hook out of the cleaning brush and insert it into the holder. As you scroll through the hook and move it up and down, release the holder from its contents. Secure the result with the cleaning stick: apply the cleaning solution to it and clean the holder again.
WHAT IS THE DIFFERENCE BETWEEN HNB DEVICE AND REGULAR CIGARETTE?
The tobacco heating system is a new way to use tobacco. Tobacco or tobacco-free mixture during the use of the device does not burn, but only heats. The user inhales the fumes produced by the device, and when smoking regular cigarette - smoke.
DOES THE TASTE DIFFER FROM REGULAR CIGARETTE?
Unlike cigarettes, HNB does not burn tobacco, but heats it. This allows you to feel the taste of tobacco without the appearance of an unpleasant odor that does not air out for a long time.
DOES THE HEAT NOT BURN DEVICES WORK WITH REGULAR CIGARETTES?
No, HNB is not designed for this. Only tobacco or tobacco-free sticks specially designed for use in smokeless devices are compatible with it.
IS THE PROCESS OF USING HEAT NOT BURN DIFFER FROM REGULAR SMOKING?
On the whole, no. A stick (tobacco or tobacco-free) is inserted into the device, the device is brought to the lips and "inhaled" - just like with regular smoking. The only difference is that JOUZ devices have strict time/quantitative limits - 5.5 minutes or 14 puffs, other HNB models may have different characteristics.
DOES THIS DEVICE LOOK LIKE AN E-CIGARETTE (VAPE)? WHAT IS THE DIFFERENCE?
Technically, yes. Both of these devices are smokeless, i.e. when used, the combustion process is excluded and the heating is activated. Roughly speaking, the HNB device is a modified electronic cigarette. The difference is that tobacco is not used in the vape. The electronic cigarette works by heating a flavored liquid (with or without nicotine) and converting it into vapor. The HNB also uses tobacco-based (nicotine) sticks or tea leave (nicotine-free).
IS THERE A MANUFACTURER'S WARRANTY for JOUZ DEVICES?
We provide 12-month warranty on the battery and 6-month warranty on the heating cell. We also provide customers with convenient and easily accessible support.
DO I NEED TO CHARGE THE JOUZ DEVICE? HOW LONG DOES THE DEVICE WORK ON A SINGLE CHARGE? HOW OFTEN DOES IT NEED TO BE RECHARGED?
Yes, your device needs to be charged. To do this, a USB cable is included with the device. A full battery charge is sufficient for 10-40 smoking sessions (depending on the model).

To charge the device, plug the USB cable into the USB charging port and plug it into your 220 adapter or USB connector on your computer. The charging process takes on average 1-3 hours and is controlled by LED indicators on the function button located on the front of the stickmocker. The function button will also help you assess the battery status. To do this, press and release the button.
IS THE ASH GENERATED BY THE HEATNOTBURN DEVICE?
No, because there is no combustion process.
WHERE SHOULD THE USED STICKS BE DISPOSED OF?
To the ashtray, the waste chute.
IS YOUR DEVICE BROKEN OR NEED MAJOR CLEANING?
No problem, please contact us at +3725279511 or write an e-mail to info@sticksmoke.ee
WHERE CAN ADULT SMOKERS BUY SMOKELESS DEVICES?
You can see the map of stores in the "contacts" section.
We are constantly expanding the sales points of our devices and sticks to them.

E-smoke OÜ
Registrikood:
12159697
KMKR nr:
EE101649470
Virbi 4 - 137, Tallinn, Harjumaa,
13622
Tel. +372 5279511
info@sticksmoke.ee
CONTACTS:
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